Shop with Confidence
We’re committed to providing you with the best experience and service possible.
Our mission at WholesomeONE is to provide a positive shopping experience for each and every customer. We asked ourselves what can we do to make that experience a reality and decided to offer 4 important features to the buying process to help achieve this goal. First, we offer a Price Match both against our own site (if the price we offer drops, we will refund the difference) and for any competitor’s pricing you may find online or offline. Second, we offer a 90-day Money-Back Guarantee. If you are not happy with a product you purchased on our site, we will promptly refund your money, no matter what the reason. Third, we regularly offer Free Shipping for smaller purchases (as low as $49 compared with $75 to $100 for many online retailers). Lastly, coupons that make sense (how about 20% off combined with free shipping?) and help you get the products that improve your health, relieve your pain and increase your quality of life.
We are available via email at email@example.com 24/7, through chat (click on the green help button on the bottom of our site) or by calling the office directly at 732-997-6631 where a customer service employee will answer from 9:00 AM – 7:00 PM EST.
We’ll refund the difference on the off chance that you purchase a product at WholesomeONE then locate the same product for less in a retail location or online inside of seven days at our own site, WholesomeONE.com or in a local retailer’s printed advertisement, or located on another site. Price match can be done prior to purchase. Email us confirmation of the present lower cost at firstname.lastname@example.org with Price Match in the subject line and include: your name, contact information, picture and link, if available, order number OR email address used in the body of the email. We will respond within 24 hours. You can also reach us at (732) 997-6631 M-F 9:00 AM – 7:00 PM EST to provide the information over the phone.
- The order number or email address of customer asking for the price match must be provided in order to locate the correct information in our records.
- The item to be price matched must be the exact same item including: brand name, size, weight, shading, amount and product number (also known as a SKU).
- For competitor’s pricing, including sales, the price must be indicated in the store’s ad or on their site and must be valid the day the match is requested. For WholesomeONE, the retail value must be indicated on the WholesomeONE.com site and must be good at the time the price match is requested. WholesomeONE.com new price will be verified by a customer service representative.
- For WholesomeONE.com or other online stores, the retail price can be verified by means of a photo of ad or snapshot of page displaying the current price with a link to the page on the web. A customer service representative will use the link to verify. Be sure the picture or snapshot shows a date, price and meets all other price match requirements.
- We reserve the right to confirm a published price and the product’s availability.
- Item must be in stock at the time price match is requested.
- The price must be the published price without coupons or other discounts applied. Once a price match is made, the WholesomeONE and/or manufacturer coupons can be applied.
Free Shipping Offer
Spend $49 and get free shipping. Simply add items to your cart that total over $20, input your coupon code during checkout and when you see your purchase summary, you will see $0 next to shipping.
- Spend $49 or more using any payment method.
- The $49 minimum to qualify for free shipping is based on your cart subtotal. It does not include tax.
- Standard shipping only. Free shipping does not apply to expedited shipping.
- Not valid on previous orders.
- Shipping only within the contiguous 48 states. including APO/FPO addresses
Money Back Guarantee
If you are not satisfied for any reason with your purchase, you may return it for a full refund within 90 days. Simply package the remaining product (partially used, unused or empty) and enclose the following information:
- Your name
- Mailing address
- Email address (to notify you when processed)
- Phone number (to contact you with questions)
- Order number or the email address used during the purchase
- Refund will be credited back to the original form of payment. If for any reason this is not possible, a credit for the amount to be used on the WholesomeONE site will be provided.
- Original packing slip (if available)
WholesomeONE Returns, 252 Nassau St, Princeton, NJ 08542
- Limit one item money back per order per customer.
- A customer service representative will use the order number or original email used when ordering to verify the purchase and the refund amount.
- You must request a refund within 90 days of purchase.
- Customer service representatives are available M-F 9:00 AM – 7:00 PM EST at (732) 997-6631 or at email@example.com to answer any questions you have regarding our money back guarantee, returning product to us, or an update on your refund.
How Coupons are Applied
We accept WholesomeONE issued coupons. Only one WholesomeONE coupon can be applied per order. Some coupons combine multiple discounts such as Free Shipping AND a Percentage Off.
- Input the Coupon Code in the Coupon box during the checkout process.
- Coupons will be applied after the price match is made.
- Free Shipping coupons will show a $0 shipping cost in the checkout summary providing the Free Shipping rules are met (see above).
- Percentage Off and Dollar Amounts Off coupons will show the savings in the checkout summary with a total amount saved listed.
- Percentage Off coupons do not apply to shipping costs or sales tax.
- Dollar Amount Off coupons apply to products subtotal and can not be used to reduce sales tax or shipping costs.
- We not match competitor’s coupons.
- WholesomeONE does not currently accept manufacturer’s coupons.